We accept order cancellation within 24 hours you placed your order. If the order is cancelled you will get full refund. You have to inform us via this emaile firstname.lastname@example.org to cancel your order.We cannot cancel the order if the product is already shipped out. Or order cancelled within 24 hours-5 days, will charge 15% handling fee.
Dead on Arrival (DOA) Guarantee
If your item arrives damaged or is not working, please contact us for RMA authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at gameard.
1. Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Please send the attachments to: email@example.com.
2. After gameard has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example if the return shipping fee is 30$ USD, gameard will refund the same amount of 30$ USD to the customer. If our technical team determines the item is not DOA, gameard will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
3. Our firstname.lastname@example.org can provide you with further details.
Unconditional Refund Guarantee for Unopened & Unused Items
We accept return on products. Customers have the right to apply for return within 14 days after receiving the product.
If for whatever reason you do not want your item within 14 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee must be borne by yourself. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.
Refunds (if applicable)
Once your return is received and scrutinized, we will send you an email to notify you that we have received your returned item. We will also notify you of the update information of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com at any time, we will help you through the process.
Methods for the return
Please contact firstname.lastname@example.org to confirm that it meets the return policy and then deliver it to the return address.